Programme Overview
This programme aims to upskill employees who are currently employed in a food and beverage or food service role. The learner will:
- Learn the importance of customer service.
- Determine and practice the service sequence in their establishment and are of work.
- Gain advanced product and menu knowledge.
- Learn the ins and outs of preparing and serving hot and cold beverages.
- Operate a pay point and process payments.
Learning Outcomes
At the end of this skills programme and the completion of a portfolio of evidence, the learner will be able to:
- Maintain health, hygiene and professional appearance
- Describe layout, services and facilities of the organisation
- Maintain effective working relationships with other members of staff
- Maintain a secure working environment Maintain a safe working environment
- Sell products/services
- Describe layout, services and facilities of the organisation
- Process incoming and outgoing telephone calls
- Provide customer service
- Operate a payment point and process payments
- Maintain the receipt, storage and issue of goods
- Provide a counter service
Workplace Based Learning
Workplace based learning, which is prescribed in the curriculum, takes place under close supervision and according to a roster to complement the theoretical studies. Learners must be permanently employed in an appropriate environment where the relevant subjects can be used and practiced. Suggested establishments for work-based learning: hotel, restaurant, guest house or similar establishments that serve patrons and guests.
Blended Learning
The Oxford Dictionary defines blended learning as a style of education in which students learn via electronic and online media as well as traditional face-to-face teaching.
Course Duration
Full-time In-Service (8 weeks) with 4 contact sessions
Minimum Entry Requirement
Grade 10
Tuition Fees
Cost will depend on learner/company’s requirements, location (for assessment) and number and computer literacy of learners.
Qualifications & Courses Included
• CATHSSETA Certificate – NQF Level 3