Programme Overview
This skills programme is available to both employed and unemployed individuals as an in-person, hands-on training experience.
While it is a non-credit bearing programme, it offers valuable practical learning tailored specifically for Food & Beverage Service Attendants who are ready to elevate their expertise and service standards. Step up, stand out, and serve with confidence.
A minimum of 10 learners is required for the programme to commence. Once the group is confirmed, training can start without delay – so register your interest today!
Learning Outcomes
At the end of this programme, the learner will be able to:
- Greet and welcome guests in a professional and memorable manner
- Apply effective guest seating etiquette to create a positive first impression
- Enhance the dining experience by presenting and describing the menu with flair (“romancing the menu”)
- Take and manage orders accurately while maintaining charm and professionalism
- Clear tables efficiently using techniques that are discreet and guest-friendly
- Serve beverages with precision and elegance, following industry-standard protocol
Workplace Based Learning
Workplace based learning, which is prescribed in the curriculum, takes place under close supervision and according to a roster to complement the theoretical studies. Learners must be permanently employed in an appropriate environment where the relevant subjects can be used and practiced. Suggested establishments for work-based learning: hotel, restaurant, guest house or similar establishments that serve patrons and guests.
Blended Learning
The Oxford Dictionary defines blended learning as a style of education in which students learn via electronic and online media as well as traditional face-to-face teaching.
Course Duration
5 Weeks / 1 Day Per Week
Minimum Entry Requirement
Open to all – No prior qualifications or experience required
Tuition Fees
Cost will depend on learner/company’s requirements, location (for assessment) and number and computer literacy of learners.
Qualifications & Courses Included
• Capital Hotel School - Certificate of Completion