It is said that good service is good business. When you invest in high-quality employees and take the time to sharpen and develop their skills, your business will experience a huge return on investment. While the phrase “don’t judge a book by its cover” might have valuable meaning in our interpersonal relationships, first impressions count in the realm of hospitality. That’s why it’s essential that hospitality professionals gain the right skills and tools to provide top-tier customer service. Our reception training programme is suited for restaurants, hotels, guesthouses, and conference centres that are looking to upskill their employees and enhance their guest relations abilities.
When you invest in your staff, you invest in your organisation. Read on to explore what this programme entails and the various advantages you will experience from a people and profit perspective when you choose to upskill your employees through CHS Hotel School.
The Importance of Professional Reception Training
Professional reception training sets your establishment apart, ensuring that every guest is greeted with warmth, professionalism, and respect. When guests enjoy a positive first experience, they will likely return. Our Hospitality Reception Skills Programme is a full-time, in-service, 10-week course with 10 contact sessions. During the programme, employees will learn a wide range of skills, including:
- The art of effective, genuine communication and meaningful guest relations
- How to professionally handle guest belongings
- Professional telephone skills
- Handling both local and international currencies
- Booking and selling various services
- Handling computer management systems with ease
- Effective teamwork and collaboration skills to positively enhance the working environment
Work-place learning within your establishment gives employees the chance to really hone their skills and rectify any problem areas. When you invest in your staff and upskill their guest relations skills, you’ll enjoy a huge return on investment. The relationship between staff and guests is paramount if your establishment is to succeed. Enhancing guest relations and communication skills reaps many rewards, including:
- A more positive brand reputation
- Loyal customers who are eager to return
- Positive, word-of-mouth referrals from clients (resulting in more business)
- A happier, more harmonious working environment
- Competitive advantage over other establishments
- A boost in sales and client retention rates
Reception skills training undoubtedly transforms hospitality institutions, leaving guests with a positive and long-lasting impression that will yield incredible results for years to come. Furthermore, investing in your employees is one of the best ways to retain top talent and showcase your appreciation for them. When employees work in a learning organisation that constantly focuses on their development, they’ll naturally gravitate towards your institution. This enhances their buy-in and dedication to your establishment.
Explore Our Upskilling Programmes
If you’re ready to invest in your organisation, upskilling is a fantastic way to build your brand and see tangible results. Get in touch with our team and we will happily discuss all the options with you, including reception training. We look forward to working with you and bringing out the best in your staff and organisation.
