5 Skills Your Chosen Hospitality Management Courses Should Teach You
If you are searching for hospitality management courses online, then it is likely you will come across quite a few. While some institutions may seem to present classes that cover A to Z of hospitality management, there are five specific skills that prospective students must ensure they learn. It is these five skills that mean you will step into the industry with confidence and some useful experience behind your name.
Pay attention to the outlines of courses and programmes for which you are considering applying, and keep in mind whether or not those outlines have any real-life applications. Below are the top five skills that ought to be a priority in your selected course material.
Skill #1: Applying the Ins and Outs of Customer Services
Customer service covers a lot of ground, including everything from telephone etiquette to accommodation services, like housekeeping. In essence, customer service regulations give professionals who deal with the public a set of protocols that represent the business, while providing the customer with a satisfactory experience. Within the realm of hospitality management, dealing with customers is one of the most essential skills to learn.
Skill #2: Front-of-House Professionalism
Front-of-house (also known as FOH) professionalism refers to roles fulfilled within front-of-house positions, such as receptionist, host or hostess, server, manager, or bartender. In these positions, front-of-house employees deal directly with the public and must know how best to serve their customers. Front-of-house professionals also require practical training before they begin.
Skill #3: Understanding the Fundamentals of Food and Beverage Services
Even if you only plan on running a hotel, you will still need basic knowledge of what the food and beverage industry entails. Training can include handling food, kitchen hygiene, food safety, stocktaking, and even how to store food properly.
Skill #4: Working in a Team
Leadership, effective communication, and working as part of a diverse, multicultural team are valuable skills. In addition to this, a basic knowledge of labour relations and human resources is also important. By learning to manage a work environment in which your team flourishes, the business or institution you run is sure to grow.
Skill #5: Knowledge of Financial Principles
Unfortunately, not many hospitality management courses touch on sound financial and business principles, which is something that every manager will need. Stay clear from courses that skim over this subject without any real guidance.
For hospitality management courses that cover everything you need to land that dream job and feel work-ready, feel free to contact us at Capital Hotel School today.